Frequently Asks Questions
Q - What kind of warranty is included with my cabinet purchase?
A - 12 Months parts and labour. Warranty information
Q - My discount code isn't working on my aftermarket items?
A - Our discount codes are only valid for new cabinet purchases. All after market items are permanently discounted including free shipping Australia wide.
Q - Will I be spammed if I register my email to the Orford Refrigeration newsletter?
A - No, you will only receive the occasional new product alerts, discounts and special offers.
Q - How do I see my total price including shipping and any discounts when I'm just browsing?
A - You will need to go as far as the checkout page to see your total price including all discounts and shipping costs. (Don't worry you wont be charged anything until you decide to complete your order). To see your total price, select and add the products you are interested in to your cart. On the checkout page input your address and below your selected items it will calculate your total price. If you have a discount code type in your applicable discount code and click the apply button to see your total price as well as your total savings.
Q - How do I apply my discount code?
A - All discount codes need to be applied on the checkout page. On the checkout page below your selected products there is a box. Type your discount code and click the apply button. This will give you your discounted price.
Q - Can you remove and dispose of my old fridge when you deliver my new fridge?
A - Yes we can remove your old fridge, decommission and dispose to the current regulation standards, this is an added extra. Contact us for a quote at sales@orford.com.au
Q - Does Freight include installation into my house or business?
A - No standard freight is covered to the footpath or loading Bay. All other freight services must be quoted. Please contact sales@orford.com.au for a quote.
Q - Does Freight include packaging and rubbish removal?
A - No, removal of packaging is not included. All other freight services must be quoted. Please contact sales@orford.com.au for a quote.
Q - I want to purchase a fridge/freezer for my home, are they noisy?
A - All of our cabinets are commercial fridge/freezers and can be slightly more noisy than a domestic fridge.
Q - Do you offer finance?
A - We have full finance packages available which allows you to access premium products while preserving your working capital. Contact us about how we can assist at sales@orford.com.au
Q - How much is shipping for Aftermarket solutions products?
A - All aftermarket solutions products ship Australia wide for free.
Q - Do you supply spare parts?
A - Yes we supply a wide range of spare parts for all of our current and existing models. Contact us for spare part enquiries at parts@orford.com.au
Q - I cannot find the product I am looking for in your store?
A - Not all of our products are available for online purchase just yet. Please browse our current catalogue and contact sales@orford.com for any enquiries.